Return Policy

We have a 30-day return policy, which means you have 30 days after delivery of your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

Damages, issues and manufacturing faults
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We offer warranties for all our products. Warranty periods will vary depending on the brand and product. If you believe there is an issue with your item and falls within the warranty period please send a description of the defect and any photos / videos to demonstrate. For more information please contact us at
Cancelling order / Changing mind
All orders that are placed and paid for are processed within a few minutes by our systems and are considered a final sale - thus cannot be cancelled. Unwanted items may however still be returned with prior arrangement if in the same condition as received but cost of return must be covered by the customer and Hamlet reserves the right to charge a restock fee of £30
Incorrect products received
Please send an email to with completed details of the incomplete and/or missing order items. Please be sure to include your Order Number, a copy/photo of the delivery manifest that was included with the order and a photo/s of the items in question.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Business Address: 10 Peach Pl, Wokingham, RG40 1LY, United Kingdom


Phone: 0118 304 8433