Return Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hamletwokingham.store.

Damages, issues and manufacturing faults
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

All orders that are placed and paid for are processed within a few minutes by our systems and are considered a final sale - thus cannot be cancelled. Unwanted items may however still be returned with prior arrangement if in the same condition as received but cost of return must be covered by the customer and Hamlet reserves the right to charge a restock fee of £30

Please send an email to info@hamletwokingham.store with completed details of the incomplete and/or missing order items. Please be sure to include your Order Number, a copy/photo of the delivery manifest that was included with the order and a photo/s of the items in question.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Business Address: 10 Peach Pl, Wokingham, RG40 1LY, United Kingdom

Email: info@hamletwokingham.store

Phone: 0118 304 8433