Informativa sulla privacy

Privacy Policy

This Privacy Policy outlines the manner in which your personal information is collected, used, and shared when you visit or make a purchase from https://hamletwokingham.store/ (the "Site"). It also reflects our commitment to comply with the General Data Protection Regulation (GDPR) and the EU User Consent Policy.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

Contact Form, Registration, and Newsletter: Contact Form, Registration, and Newsletter: When you use our contact form, register directly on our site, or sign up for our mailing list or newsletter, we collect personal information such as your name, email address, and any other details you provide. This information is used to respond to your inquiries, manage your account, and send you updates and promotional materials, as applicable. We are committed to safeguarding your personal data and will not share it with third parties without your consent, except as necessary for service provision or legal compliance. You can unsubscribe from our newsletters at any time, and you have the right to access, amend, or delete your personal information upon request.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Moreover, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

In this Privacy Policy, when we talk about “Personal Information”, we are referring both to Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

CONSENT

We obtain your consent in compliance with the requirements of the EU User Consent Policy, especially for users from the EEA and the UK. Before using our site or making a purchase, you will be prompted to give explicit consent for the use of cookies and other local storage technologies, and for the collection, sharing, and use of personal data for ad personalization.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For instance, we use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Google terms of service: https://policies.google.com/terms. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Third-Party Usage;

TikTok: TikTok collects various types of information including account and profile information, user-generated content, messages, purchase information, and device information. https://www.tiktok.com/legal/page/eea/privacy-policy/en

PayPal: PayPal's privacy statement covers the collection, processing, sharing, and transfer of personal data when using their services. This includes registration and use information, transaction and experience information, participant information, and information about public profiles and contacts. They also collect data from third-party sources and even from non-account holders under certain circumstances. https://www.paypal.com/webapps/mpp/ua/privacy-full

Meta Pixel (Facebook Pixel) Conversion Tracking: Meta Pixel (Facebook Pixel) Conversion Tracking: Meta Pixel collects data on user interactions with your website following engagement with ads on Meta platforms (Facebook, Instagram, etc.). This includes actions like page views, items added to a shopping cart, and purchases. The collected data is used for measuring ad performance, optimizing ad campaigns, and retargeting ads. It also assists in personalising user experience on Meta platforms. Users can manage their privacy preferences through Meta account settings or through cookie consent on your website. Meta Pixel's data usage is governed by the Meta Privacy Policy. For more information please follow this link https://developers.facebook.com/docs/meta-pixel/implementation/conversion-tracking/ 

Google Pay: Google Pay collects personal and transaction information such as registration details, information from third parties, and transaction specifics (date, time, amount, merchant details, etc.). This information is used to provide Google Payments services, for customer service, fraud prevention, and to fulfill other legitimate business needs related to transactions initiated by the user. Google Pay shares personal information with other entities as necessary for transaction processing, account maintenance, fraud protection, third-party service registration, and to inform merchants about the user's Google Payments Account. Information may also be exchanged with third-party payment providers as necessary. For more details, please see the full privacy police here: https://policies.google.com/privacy

Shopify: Shopify collects and uses personal information of merchants, customers, partners, and others interacting with Shopify-powered businesses. This includes information for fulfilling contractual obligations and for "legitimate interests" like fraud prevention, providing support, enhancing services, and for marketing communications. Shopify commits to protecting user information, upholding user privacy rights, and assisting merchants in meeting their privacy obligations. They process and share information in compliance with legal requirements and user consent. Personal information may be transferred internationally, with protections in place to ensure data security. For more details, please refer to the full policy here: https://www.shopify.com/legal/privacy

Google Analytics 4: Google Analytics 4 (GA4) is used for collecting data about website usage without storing individual IP addresses. This includes information on user interactions, site navigation, and performance metrics. GA4 provides insights to improve website functionality and user experience, while ensuring user privacy through aggregated and anonymised data collection. For further information please visit the following webpage: https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008&sjid=3514812061348183474-EU

Meta (Facebook) Privacy Policy: Meta collects data to personalise and improve user experiences across their platforms, including Facebook and Instagram. This includes information about user interactions, preferences, and usage patterns. They use this data for targeted advertising, analytics, and improving service functionality. Meta is committed to user privacy and provides various controls for users to manage their data and privacy settings. For more details, please refer to the following link: https://www.facebook.com/privacy/policy/

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have certain rights under the GDPR. These include the right to access the personal information we hold about you, to have your personal information corrected, updated, or deleted, to withdraw consent, and to object to our processing of your personal information. If you would like to exercise any of these rights, please contact us through the contact information below.

Furthermore, if you are a European resident, we note that we are processing your information to fulfil contracts we might have with you (for instance, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@hamletwokingham.store or by mail using the details provided below:

10 Peach Pl, Wokingham, RG40 1LY, United Kingdom

Email: info@hamletwokingham.store

Phone: 0118 304 8433